Policies

Welcome to Matthew Fleming Inc. (www.MatthewFleming.com), the place for domain registration, hosting, web development, and media services.

By using this service you agree to be bound by these policies stated here. This is a legal agreement between Matthew Fleming Inc. and you. Please read this carefully before creating an account for this service. If you do not agree with these terms and conditions, please do not create an account or request to delete your account (if you have already done so). These Terms of Use may be modified by Matthew Fleming Inc. at anytime. Such modifications will be effective upon posting. Your continued use will be considered to have agreed to the amended version and bound by its terms.

Eligibility and Representation
You must be at least eighteen (18) years of age or older to become a user of this service or to become a subscriber to any of the services. The content posted on your account or in any of the applications provided by Matthew Fleming Inc. is posted by you and that means that you are the sole author of the posted information.

Account Information
As part of the registration process you are asked to enter your business or personal information. This information must remain up to date on Matthew Fleming Inc. Your login information must be kept private and should not be used by anyone. You are responsible for the confidentiality and use of your password and agree not to transfer or resell your use of or access to the services. You may change your password anytime you think your account is no longer secure.

Using the Service
Matthew Fleming Inc. is not responsible or liable for the deletion, corruption, or failure to store any content on your account. By using our services you acknowledge that certain features and other services may be changed without prior notice. The sending of unsolicited email and collection of email addresses (other than your customers if using the applications) is strictly prohibited.

Service Fees
We reserve the right to charge a fee for any of the services provided on Matthew Fleming Inc. You will be notified of these changes prior to the change in service.

Content and Prohibited Use
By setting up an account on Matthew Fleming Inc, we may monitor, review, and delete any content published by you. You are responsible for all content posted on your account. No offensive content, unauthorized copyrighted material of someone else's work or material that exploits people under the age of 18 in sexual or violent manner. When using electronic communication you may not send spam, chain letters, or junk mail.

Hourly Billing
Hourly billing for all services is billed in 15 minute increments. Rates differ depending on services.

Web Hosting and Domain Renewal
Invoices are sent out on the 1st of the month prior to your billing cycle start month. Payment is due by the 20th of the month or due date specified on invoice. If no payment is received by the end of the month you’re hosting and domain registration will not be renewed and will be cancelled. All web site data will be lost. Once your domain has expired it becomes property of Matthew Fleming Inc. A unlock fee will be required to reclaim ownership.

Outstanding/Unpaid Invoices
Matthew Fleming Inc. reserves the right to decline providing new services to customers with other outstanding unpaid invoices. Invoices that are 30 days past due will be charged a 6% late charge for each month that it is late. Payment plans are available on some services. Contact us for more information before the project begins. Matthew Fleming Inc. reserves the right to disable or cancel any web sites or services that may on the invoice when 30 days past due.We reserve the right to charge your credit card on file if the invoice is more than 4 days past due. Domain renewal and hosting will not be renewed if not paid before the expiration date resulting in your domain and hosting being cancelled. If your domain is not renewed ownership of it is then changed over to Matthew Fleming Inc. and may be cancelled. If cancelled, it can not be restored for 95 days and becomes available to the public for registration.

Gift Cards
Gift cards may not be redeemable for cash. Treat them like real money. You may check your gift card balance online upon logging into your account. Gift cards may be redeemed when making a payment towards an invoice.

Disclaimer
Matthew Fleming Inc. is not responsible for any incorrect or inaccurate content posted on the web site. We are not responsible for any conduct of any users at any time during or after a member terminates the account. We are not responsible for any technical malfunctions of servers, internet connections, traffic congestion, delay of data transfer, failure of email account, coding errors in the web site or a users personal computer hardware, software, or data. Our services are provided on a "as is" basis and we cannot guarantee or promise that any user will achieve or realize any specific results from using the service.

Termination
In the event any that your subscriptions (domains, hosting, or services) you shall not be entitled to nor shall we be liable for any refund of unused portion of any subscription payments received from you, and may continue to bar your use of the service in the future. Even after termination, this agreement shall remain in effect.

Privacy Policies
Matthew Fleming Inc. is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, Matthew Fleming Inc. has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business. This Privacy Policy only applies to transactions and activities that are engaged and the data gathered on Matthew Fleming Inc. web site.
This information is collected for:

Establishing and maintaining a responsible commercial relationship with you and providing on going service
Some of your information can tell us how to better serve you in designing our services
Meeting legal and regulatory requirements
Domain and hosting ownership
Billing operations

Your information will not be sold, rented or disclosed to any third party. We may disclose personal information about you to third parties when:

We have your consent
When needed to provide you the service
Domain Registration Information
Responding to subpoenas, court orders or other legal processes

Your information is protected in our secure database of which only we have access to. Sensitive data is encrypted and scrambled. You may edit your profile at any time. All credit card and login information is completed over a secure connection (128bit SSL).

Refund Policies
Matthew Fleming Inc. is committed to customer satisfaction. We however, cannot accept refunds to:

Services done by Matthew Fleming Inc. (i.e. Web Development, Video Editing, DVD Authoring, etc.)
All Domain Registrations
DVD copies
Pre-paid Subscriptions

We can refund your purchase if:

You are not satisfied with your hosting service within the first 30 days of opening an account
Project deposit difference for cancelled projects (after billed for hourly rates and reimbursements)

If you have any questions or comments about the policies, please do not hesitate to contact us.

Last Revised: May 12, 2007